FAQs
Frequently Asked Questions (FAQ)
General Questions
Q: What is Victory Play Maker Co.?
A: Victory Play Maker Co. is a custom spirit merchandise company that provides high-quality gear for sports teams, fans, and communities. We focus on creating personalized designs while supporting local teams, with a portion of proceeds donated to Ross S. Sterling High School’s football program.
Q: Who can order from Victory Play Maker Co.?
A: Anyone can order! While we primarily focus on high school football teams, we provide custom gear for all sports, schools, and organizations.
Q: Do you only serve high school teams?
A: No, our products are available to all types of sports teams, community groups, and individual customers looking for custom spirit gear.
Product & Customization
Q: What types of products do you offer?
A: We offer T-shirts, hoodies, hats, sweat-shorts, water bottles, and more. Check out our shop to see all available products.
Q: Can I customize my order?
A: Yes! Our customization tool allows you to choose your team colors, logos, and designs for most of our products.
Q: Is there a minimum order requirement?
A: No, you can order a single item or place bulk orders. Discounts are available for bulk purchases.
Ordering & Payment
Q: How do I place an order?
A: Visit our online shop, select your product, customize your design (if applicable), and add it to your cart. Checkout is fast and easy!
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 1 hours of placement. Please contact us immediately at support@victoryplaymakerco.com.
Shipping & Delivery
Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping options may become available soon—stay tuned!
Q: How long does shipping take?
A: Orders typically ship within 2-5 business days. Delivery times vary based on your location.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. You can use it to monitor your delivery status.
Returns & Refunds
Q: What is your return policy?
A: We accept returns for defective or incorrect items within 14 days of delivery. Customized products are non-refundable unless there is an error on our part.
Q: How do I request a refund?
A: All our products are made to order and often customized to meet your specific needs. This ensures that each item is uniquely crafted for you. As a result, we are unable to process refunds.
Giving Back
Q: How does Victory Play Maker Co. support local teams?
A: A percentage of every purchase goes directly to Ross S. Sterling High School’s football program to help fund equipment, uniforms, scholarships, game day meals, and other essentials.
Need More Help?
If your question wasn’t answered here, feel free to reach out to us: